Heather K. Piper

Sustainable employee growth doesn’t start with performance metrics; it starts with self-awareness. In this 90-day coaching framework, leaders guide employees through three simple phases that strengthen personal responsibility and professional consistency. Phase 1 builds trust and self-awareness through reflection and feedback, helping individuals recognize the beliefs that shape their behavior. Phase 2 turns insight into action by mapping natural strengths to daily work and building “PsyCap” hab

Operational Excellence (OPEX) isn’t just for major corporations like Toyota—it’s a mindset any small business can adopt to streamline operations, improve quality, and scale sustainably. Inspired by the Toyota Production System (TPS), this article explores how principles like Kaizen, Just-in-Time, and respect for people can transform small teams into high-performing, continuously improving organizations. When leaders commit to clarity, consistency, and employee empowerment, operational excellence

Running a business today means navigating constant change. From AI adoption to cybersecurity threats, small and mid-sized business (SMB)...